Refund policy

REFUND & RETURN POLICY

HEPACART® RETURN POLICY: At HEPACART® we strive to provide great products and service. Please call us at 913-789-9590 or e-mail us at info@hepacart.com if you have questions or concerns regarding your HEPACART® order or product. 

When returning or exchanging an item purchased from HEPACART®, please note the following guidelines: 

• Return and Exchange Period: Returns are permitted within 7 days of the delivery date. Returns or exchanges must arrive back to HEPACART in new condition.
• Damaged Shipments: HEPACART should be notified immediately upon delivery of any damage incurred during shipping. Damaged shipments should be refused. Digital photographs are requested of the damage shipment to expedite a potential new shipment. 
• Restocking Fee: There is a 30% restocking fee on all products. 
• Prep for Shipment, Shipping, and Handling: All shipment preparation, shipping, and handling are non-refundable. Shipping and handling on returns or exchanges are the responsibility of the customer.
• HEPACART® Discretion: HEPACART® reserves the right to deny any return.